Hire PDMG for Software Support & Maintenance
Peaked Digital’s retainer engagement model offers a wealth of benefits to businesses seeking long-term collaboration and ongoing support. With this service, you gain access to a dedicated team of experts who get to know your codebase and can handle support requests, bugs, and new features whenever you need.
Hire PDMG for Software Support & Maintenance
Peaked Digital’s retainer engagement model offers a wealth of benefits to businesses seeking long-term collaboration and ongoing support. With this service, you gain access to a dedicated team of experts who get to know your codebase and can handle support requests, bugs, and new features whenever you need.
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Who benefits from staff Software Developer support?
And how can we help you maintain your website?
SMBs - who don't need full-time staff
We equip startups with the agility to thrive in a competitive market. Bid farewell to the expenses and commitments of full-time hiring and welcome a skilled team that adapts to your requirements. Streamline your talent acquisition and achieve product velocity.
ENTERPRISES - who need experts on call
Enterprises have a unique set of challenges. On one hand, they need to innovate to stay relevant, but on the other hand, they need to tread carefully when managing sensitive data and deploying customer-facing systems. That’s precisely why enterprise teams come to Peaked Digital for system support and expert guidance when making important decisions with their tech stack.
Support That Meets Your Needs
Website Maintence
Application Support
Ongoing Backlog
Flexible Prioritization
We offer flexibility in project prioritization, allowing you to focus on what matters most at any given time. Whether it's regular maintenance, updates, or strategic enhancements, you can allocate resources according to your evolving requirements.
Expertise Across Disciplines
With our retainer service, you have access to a dedicated team of experts across disciplines who understand your unique needs and goals. This ensures you receive personalized support and solutions tailored to your business.
Cost-Effective Support
Our retainer service is a cost-effective solution for businesses seeking ongoing support. It provides a predictable budget for your digital initiatives, while ensuring you receive top-notch assistance whenever you need it.
Rapid Implementation
Critical issues can arise at any time, and our retainer service ensures quick response times. You can count on us to address and resolve problems swiftly, minimizing downtime and disruptions to your operations.
Why choose application support services?
Whether you require regular maintenance, updates, or strategic enhancements, our retainer service is designed to provide the support you need when you need it.
Our Maintenance and Support Services
Our services are crafted to maintain and enhance your software systems’ health and performance through vigilant monitoring, swift issue resolution, and comprehensive management.
Preventive and Predictive Maintenance
We proactively engage in routine activities and leverage data analytics to prevent failures and predict potential issues, ensuring your software remains reliable and performs at its peak.
System Failures and Adaptive Support
Our team ensures your software works correctly through active management, swiftly fixing system failures, and security updates. We stay current on what your system needs so you can sleep well.
Feature Enhancements and Emergency Bug Fixes
Beyond maintaining your software’s functionality, we also enhance it based on user feedback and business needs. Our team quickly addresses critical issues to ensure your software’s security and integrity.
Benefits of outsourcing software maintenance & support services
Streamlined cost management and efficiency
Outsourcing software maintenance significantly cuts costs in hiring, training, and infrastructure, removing the need for a large in-house IT team. This cost-saving allows businesses to reallocate resources more effectively, boosting efficiency and focusing on core operations to enhance profitability and effectiveness.
Specialized expertise and technological advancement
Engaging with an external software support provider offers access to top-tier expertise and the latest technological advancements without the significant overhead of developing these capabilities internally. This ensures that businesses can tackle complex IT issues with expert guidance and incorporate innovative technologies swiftly, keeping them at the forefront of industry developments.
Agile business growth and operational scalability
Leveraging outsourced application maintenance services empowers companies to focus on expansion and core business goals without being bogged down by the complexities of IT management. It provides the agility needed to scale IT resources in tandem with business growth, offering a flexible solution that adapts to changing demands and market conditions without the challenges of resizing internal teams.
Continuous support and enhanced security measures
Outsourced software services come with the assurance of round-the-clock support and advanced security protocols, including data protection, compliance adherence, and disaster recovery plans. This level of support ensures businesses can operate with reduced downtime and heightened security, protecting against data breaches and other cyber threats.
Risk mitigation and compliance expertise
Outsourced IT providers are equipped to manage a range of risks, offering expertise in regulatory compliance and industry standards. Their specialized knowledge helps businesses navigate the complex landscape of security requirements, reducing the risk of non-compliance and associated penalties.
Why Choose Our IT Support Services?
Partner with Peaked Digital Marketing Group for an exceptional team with deep technical expertise, a flexible approach, and rapid response times when you need it most.
1
Extraordinary people,
exceptional outcomes
Our outstanding team represents our greatest asset. With business acumen, we translate objectives into solutions. Intellectual agility drives efficient software development problem-solving. Superior communication ensures seamless teamwork integration.
2
Deep technical expertise
Our outstanding team represents our greatest asset. With business acumen, we translate objectives into solutions. Intellectual agility drives efficient software development problem-solving. Superior communication ensures seamless teamwork integration.
3
Balancing innovation with practicality
Our outstanding team represents our greatest asset. With business acumen, we translate objectives into solutions. Intellectual agility drives efficient software development problem-solving. Superior communication ensures seamless teamwork integration.
4
Flexibility in our approach
Our outstanding team represents our greatest asset. With business acumen, we translate objectives into solutions. Intellectual agility drives efficient software development problem-solving. Superior communication ensures seamless teamwork integration.
Frequently Asked Questions
What is a support retainer used for?
A support retainer is an engagement model that ensures you have experts across multiple disciplines available to you when you need them without having to hire an entire in-house team.
How does billing work for a retainer?
We’ll customize a bucket of hours based on your utilization needs. We may calibrate the bucket over time based on how much you’re using it.
What happens if I don't use all my hours each month?
We have designed our engagements with flexible utilization in mind. If you don’t use all your hours in one month, you won’t lose them; if you go over one month, you won’t get hit with an extra bill. We take the average utilization over a quarter and spread it out so you can burst up and down as your business needs ebb and flow.
What happens if I have a large project need?
No problem, we’ve got you covered! We’ll break that out into a separate project engagement and give you a quote for the work. You can continue using your normal support in parallel while we’re building out your larger project.
How do I submit requests?
Just like our retainers are flexible to customization, so is our communication process. Some clients like direct access to our Jira ticket system, others like a private Slack channel, and the rest like good old-fashioned email or meetings. We adapt to your working style and manage the details behind the scenes so that you can work how you like.
Ready to have a conversation?
We’re here to discuss how we can partner, sharing our knowledge and experience for your product development needs. Get started driving your business forward.
